Refund Policy

Our refund terms for memberships, products and sourcing orders.

Effective Date: 5/1/2026

At iSourceChina, we strive to provide high-quality sourcing services, products, and membership experiences. However, we understand that sometimes issues may arise, and we want to be transparent about our refund process.

01Membership Subscription Refunds

First Month Offer

Our $9.99 first month offer is eligible for a full refund within 7 days of purchase if you are not satisfied.

To request a refund, contact our support team at admin@isourcechina.com with your account details.

Recurring Membership ($29.99/month)

  • After the first month, monthly subscriptions are non-refundable once the payment is processed.
  • You can cancel at any time to prevent future charges.

Failed Payment

If your payment fails, your access to the membership dashboard will be temporarily restricted until payment is resolved.

  • No retroactive refunds are provided for access lost due to failed or delayed payments.

02Product & Sourcing Refunds

a. Dropshipping / Store Products

  • We aim to deliver high-quality products to your door.

If a product is damaged, defective, or not as described, you must notify us within 7 days of delivery.

  • Refunds or replacements will be provided after verification.
  • Shipping costs for returns may be covered by iSourceChina if the issue is our responsibility.

b. Sourcing Requests & Custom Orders

For custom-sourced products or bulk orders arranged by our agents:

  • Refunds are not guaranteed after the factory begins production.
  • Partial refunds may be offered if a product is canceled before production starts.
  • Quality inspection reports are provided before shipment to minimize risk.

03How to Request a Refund

To request a refund:

Include:

  • Membership / Order ID
  • Reason for refund
  • Supporting evidence (photos, screenshots, or order confirmation)

Our team will review your request and respond within 3–5 business days.

Refunds, when approved, will be processed using the original payment method.

—Questions?

Contact iSourceChina at admin@isourcechina.com or call +1 (818) 381-8191.